Privacy Policy

01 — Overview

We respect your privacy.

We are a creative digital agency based in Kochi, India, offering services including website development, digital marketing, and branding. Your trust matters to us — we handle your data with care and never sell it to third parties.

02 — Information We Collect

What we collect from you.

We collect information in two ways — information you provide directly, and information collected automatically when you use our website.

Information you provide:

• Name and email address when you fill out our contact form
• Phone number, if you choose to provide it
• Project details and budget information shared in enquiry forms
• Any other information you voluntarily share with us via email or social media

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and device information
• Cookie data (see Cookies section below)

03 — How We Use It

Why we need your information.

We use the information we collect solely to provide and improve our services. Specifically:

• To respond to your enquiries and project requests
• To send you information relevant to services you've requested
• To understand how our website is being used and improve it
• To fulfil contractual obligations when you become a client
• To comply with legal requirements

We will never send you unsolicited marketing emails without your explicit consent.

04 — Sharing Your Data

We don't sell your data. Ever.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party tools we use to operate our business (such as Formspree for form submissions, and analytics tools) — bound by their own privacy policies
• Legal requirements: If required by law, court order, or government authority
• Business transfers: In the unlikely event of a merger or acquisition, your data may be transferred as part of that transaction

05 — Cookies

Small files, big transparency.

Our website may use cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics)
• Preference cookies: Remember your settings, such as light/dark mode

You can disable cookies through your browser settings at any time. Note that some features of our website may not function correctly if cookies are disabled.

06 — Your Rights

Your data, your control.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for us to process your data at any time
• Request that we restrict or stop processing your data

To exercise any of these rights, please contact us at hello@lokanetra.com. We will respond within 30 days.

07 — Data Security

How we protect your information.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and we limit access to your data to only those who need it.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

08 — Third-Party Links

Links to other websites.

Our website may contain links to third-party websites, including our social media profiles on Instagram, LinkedIn, and Facebook. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

09 — Children's Privacy

Not intended for children.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it.

10 — Changes to This Policy

We may update this policy.

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11 — Contact Us

Questions? Talk to us.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out: